Terms of service

LUXEAURA Terms of Service

Last Updated: September 17, 2026

These Terms of Service (“Terms”) govern your use of LUXEAURA and purchases made through luxeaura.cc. By accessing our website or placing an order, you agree to these Terms.

1. About LUXEAURA

LUXEAURA is an online retailer offering beauty, skincare, and personal-care technology products. Our online store is powered by Shopify.

Throughout these Terms, “LUXEAURA,” “we,” “us,” and “our” refer to LUXEAURA.

2. Online Store Terms

By using our website, you confirm that you are legally permitted to use our services and make purchases under the laws applicable to you.

You may not use our products, website, or services for unlawful or unauthorized purposes.

3. Product Information

We make reasonable efforts to display product descriptions, specifications, photographs, colors, pricing, and other information accurately.

Because of differences in screens, manufacturing batches, packaging, and product updates, minor differences in appearance or packaging may occur.

We reserve the right to correct errors, inaccuracies, or omissions in product information where permitted by law.

4. Beauty & Skincare Devices

LUXEAURA products are intended for cosmetic and personal-care purposes unless specifically stated otherwise.

Products must be used according to the instructions, warnings, compatibility information, and safety guidance supplied with the product.

Individual experiences and results may vary.

Information provided on our website is not intended to replace professional medical advice, diagnosis, or treatment.

5. Prices

Prices are displayed in the currency shown on our website at the time of purchase.

We may change prices or promotions at any time. Changes will not normally affect orders that have already been accepted, except where permitted or required by law.

Taxes, customs duties, import charges, or similar fees may apply depending on the customer's destination.

6. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right, where legally permitted, to reject or cancel an order because of:

  • Product or pricing errors
  • Suspected fraud or unauthorized payment
  • Product unavailability
  • Shipping restrictions
  • Incorrect customer information
  • Technical or processing errors

If we cancel an order after successfully collecting payment, an appropriate refund will be issued.

7. Payment

Customers must provide accurate and authorized payment information.

Payments may be processed by Shopify and/or third-party payment providers. Their own terms, privacy policies, and security procedures may also apply.

8. Shipping & Fulfillment

LUXEAURA may use third-party suppliers, fulfillment partners, warehouses, and shipping carriers to process and deliver orders.

Products may therefore be shipped from locations outside the customer's country.

Delivery dates shown on our website are estimates unless expressly stated otherwise.

For complete information, please review our Shipping Policy.

9. Returns & Refunds

Eligible change-of-mind returns must comply with our Refund & Return Policy.

Unless applicable law requires otherwise, products returned because of a change of mind must be completely unopened, unused, in their original packaging, and have all original seals intact.

Opened, used, tested, worn, activated, or unsealed personal-care and beauty products may not qualify for change-of-mind returns.

These restrictions do not remove rights customers may have regarding defective, damaged, incorrect, or misrepresented products under applicable consumer law.

Please review our Refund & Return Policy for complete requirements.

10. Order Cancellations

Customers should contact us as quickly as possible if they wish to cancel an order.

Cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

Any mandatory cancellation or withdrawal rights provided by applicable law remain unaffected.

11. Customs & Import Charges

International orders may be subject to customs duties, taxes, import charges, or other government fees.

Unless otherwise stated during checkout or required by law, these charges are the customer's responsibility and are not included in the product price.

12. Intellectual Property

The LUXEAURA name, branding, website design, original graphics, written content, and other LUXEAURA-owned materials may not be copied, reproduced, distributed, or commercially exploited without authorization, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

13. Prohibited Uses

You may not use our website to commit fraud, distribute malicious software, interfere with website security, impersonate another person, violate intellectual-property rights, collect information unlawfully, or engage in activities prohibited by applicable law.

We may restrict access to our services where reasonably necessary to protect LUXEAURA, our customers, or third parties.

14. Third-Party Services

Our website may use services provided by third parties, including Shopify, payment processors, fulfillment providers, analytics providers, and shipping carriers.

We are not responsible for third-party services to the extent permitted by applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, LUXEAURA will not be liable for indirect, incidental, or consequential losses resulting from use of our website or products.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

16. Privacy

Personal information is handled according to our Privacy Policy and applicable privacy laws.

By using our services, you acknowledge that information may be processed by service providers necessary to operate our store, process payments, fulfill orders, and provide customer support.

17. Changes to These Terms

We may update these Terms periodically. The latest version will be published on our website with an updated revision date.

Changes will apply as permitted by applicable law.

18. Governing Law

These Terms are governed by the laws of Kenya, without limiting any mandatory consumer protections or rights that may apply to customers in their country or region.

19. Contact

Questions regarding these Terms can be sent to:

LUXEAURA
Email: support.luxeaura@gmail.com
Website: luxeaura.cc