Shipping policy

LUXEAURA Shipping Policy

Last Updated: September 17, 2026

At LUXEAURA, we aim to provide reliable international delivery for all orders placed through luxeaura.cc.

1. Order Processing

Orders are generally processed within 1–5 business days before shipment.

Processing times may be longer during holidays, high-demand periods, product launches, or other exceptional circumstances.

Once your order has shipped, tracking information will be provided when available.

2. Shipping Rates

LUXEAURA offers:

FREE SHIPPING on orders over $100 USD.

For orders of $100 USD or less, the applicable shipping charge will be displayed at checkout before payment.

Promotional free-shipping offers may also be available from time to time.

3. Estimated Delivery Times

Typical international delivery is approximately 7–20 business days after shipment.

Delivery times are estimates and are not guaranteed. Actual delivery times can vary depending on the destination, carrier, customs processing, local postal services, and other circumstances outside our control.

4. International Shipping

LUXEAURA serves customers internationally where shipping is available.

We work with third-party suppliers, fulfillment partners, and shipping carriers. As a result, products may be shipped from a country different from the customer's destination.

5. Multiple Packages

If an order contains multiple products, the items may be fulfilled from different locations and arrive in separate packages at different times.

You will not be charged additional shipping solely because we divide an order into multiple shipments.

6. Tracking

Tracking information will be provided when available.

Please allow time after receiving your shipping confirmation for tracking information to become active in the carrier's system.

7. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout or required by applicable law, these charges are the customer's responsibility.

LUXEAURA does not control customs authorities or their processing times.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact support.luxeaura@gmail.com as quickly as possible.

We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

9. Delayed Orders

Occasionally, deliveries may be delayed because of customs inspections, carrier disruptions, severe weather, high shipping volumes, local postal delays, or other circumstances outside our reasonable control.

If your order appears significantly delayed, contact us and we will assist you in reviewing the available tracking information.

10. Lost or Damaged Orders

If your order arrives damaged or appears to have been lost during shipping, contact support.luxeaura@gmail.com with:

  • Your order number
  • A description of the issue
  • Photographs or video where applicable
  • Any relevant tracking information

We will review the situation and provide an appropriate resolution in accordance with our policies and applicable consumer law.

11. Contact Us

For shipping or delivery questions:

LUXEAURA
Email: support.luxeaura@gmail.com
Website: luxeaura.cc